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Configure One Helps Total Door Systems Streamline CPQ Process

Global leader in design, engineering and manufacture of integrated door systems selects Configure One to replace legacy system and empower its distribution network

OAK BROOK, IL –February 25, 2016 – Configure One™, a leading provider of web-based product configurator and software, today announced that Total Door Systems—the global leader in design, engineering and manufacture of integrated door systems and related technology—selected Configure One’s Enterprise Product Configurator® after a comprehensive evaluation.

Total Door Systems products can be found in hospitals, schools, government, and office buildings, shopping centers, hotels and other buildings around the world. The company’s patented door systems have fewer moving parts, reduced maintenance costs, simpler installation, unbeatable reliability, unmatched security and lower life cycle costs.

Total Door Systems wanted to radically change its CPQ process, and provide its distributors with the tools to create their own quotes. “We currently use a homegrown system internally to support the CPQ process,” said Jeanne Kitchen, Controller. “This process relies on email, phone, and fax and a knowledgeable, experienced person to create all of our quotes. We wanted to streamline the CPQ process and enable our distributors to create their own quotes.”

Total Door Systems was looking for a web-based solution that was easy to use and maintain. “As our distributors are mobile and work on-site with their customers, we wanted a system that they could access via many different devices,” said Kitchen. “The ability to maintain the configuration rules without IT support was a major consideration. Also, the system had to integrate with our other back office applications such as ERP and CRM.”

In the end, Total Door Systems selected Configure One’s Enterprise Product Configurator. “Configure One did their homework and their demonstration was relevant to our business,” said Kitchen. “Configure One was the only company we evaluated that was focused entirely on the configuration process. Most importantly, Configure One provided a reference that was successfully using the product in a very similar business. This gave us confidence that Configure One was the right choice.”
According to Kitchen, Total Door Systems is looking forward to many benefits once Configure One is fully implemented. “We want to provide our distributors with tools so that they can create a quote wherever they go. Our distributors can sell our competitors products so we want to be known as the company that’s easy to do business with. Currently, we don’t have any visibility of an order until it is placed. Configure One will provide that visibility, and we can use the information from the quote for material and capacity planning. Today, having only one person handling all of the quotes is not ideal. It’s a bottleneck and a potential risk to the business. Configure One will enable us to capture product knowledge in the form of configuration rules and make it available to our distributors.”

“Total Door Systems recognized that empowering their distribution network is a win-win situation,” said Jim Hessin, a Product Specialist Sales Executive with Configure One. “More and more manufacturers that rely on a distribution network for sales are turning to Configure One to help streamline the CPQ process.”

About Configure One
Configure One is a leading provider of web-based product configurator and CPQ (configure price quote) software. Configure One’s Enterprise Product Configurator® is an enterprise CPQ application that enables companies to efficiently sell and process orders for configurable, multi-option, and customizable products and services. Configure One’s customers are able to increase revenues while reducing costs by automating much of the sales, order entry, and engineering processes. Customers include industry leaders such as ABB, Alstom, Emerson Electric, Danaher, Dover Corporation, ITW (Illinois Tool Works), Leggett & Platt, Masonite Corporation, Mitsubishi, Otis Elevator, SPX Corporation, Stanley Black & Decker, and


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