April, 2019 (CHICAGO) — BilJax today announced that they are adopting Configure One to streamline the company’s CPQ processes.
For more than seventy-three years, BilJax has been manufacturing the highest quality scaffolding and event products in the industry. BilJax uses the latest in manufacturing systems, procedures, and leading-edge technology to build their products and Biljax and wanted to update their internal processes to improve their employee customer experience and quote to cash process.
“In everything we build, we need to be very precise with the list of materials,” said Jaimee Laurent, IT Manager, BilJax. Some of BilJax’s event products are made to order, so accuracy is key. Each stage or scaffolding is constructed of various parts and has to have all the necessary components to meet specific safety codes to ensure precise specifications are met for security and safety in the finished product.
In many cases, the time between order placement and construction manufacturing process can be a matter of hours, so speed in delivery is important in addition to accuracy. “Recognizing that a configurator could improve our manufacturer representatives ability to provide an accurate quote right in front of the customer is a competitive advantage,” stated Jeannie McCarthy, Senior Director of Sales & Marketing. “The sooner we can get the order to the production line the better we can exceed their customers’ expectations. This is why BilJax selected Configure One.”
“Configure One allows us to gain a new level of internal efficiency,” Laurent Jaimee said. “This is critical to helping us serve our customers.” The quick and accurate quoting provided by Configure One allows BilJax to accurately quote more quickly and secure business sooner, which improves revenue in addition to efficiency.
Before Configure One, ordering scaffolding or an events product was a long process, passing through the hands and minds of many people in the organization. Those lengthy procedures could at times be frustrating to customers, who need their products quickly. The process had multiple manual components and multiple opportunities for mistakes along the way.
Working with the Configure One team, BilJax was able to set up a faster, easier process for providing quotes and accurately producing what clients needed in a timely fashion. Now, with just a few clicks, their manufacturing reps can create an accurate quote and place an order.
“I was really nicely surprised by the Configure One team. They were great to work with and very professional, working within our time constraint and meeting it,” added Laurent Jaimee. “I thank Configure One’s team for being so professional and available. Their commitment to our success was strong, and the BilJax team really appreciated it.”
About Configure One
Configure One is a leading provider of web-based product configurator and CPQ (configure price quote) software. Configure One’s Enterprise Product Configurator® is an enterprise CPQ application that enables companies to efficiently sell and process orders for configurable, multi-option, and customizable products and services. Configure One’s customers can increase revenues while reducing costs by automating much of the sales, order entry, and engineering process. Customers include industry leaders such as Alstom, Dover Corporation, Rosenbauer, Masonite Corporation, Otis Elevator, SPX Corporation, Stanley Black & Decker, and Sumitomo.