When you’re remodeling a bathroom, it does little good to pick out the products and finishes you want, only to find they won’t be ready by installation day.
Quality Enclosures Inc., a nationwide manufacturer of shower glass enclosures, recently took a step toward solving this problem by partnering with software vendor Configure One. At Configure One, the mission is to integrate a company’s software platforms to make it easier to find products in the production pipeline, customize them and generate quotes to customer specifications.
“As Quality Enclosures has grown, so has our need to efficiently communicate orders between our customers, our customer service staff and our ERP,” Nick Papas, Quality Enclosures’ technology supervisor, said. “Configure One had the right software solution for us – something that could easily present our available products and options to both our customers and sales staff and deliver them to production and into the ERP instantly without any mistakes in translation.”
And if the software needs modification, it can easily be done in-house as the business scales to meet demand, Papas said. The capability of software self-modification, where the software grows with the business, was among the criteria Quality Enclosures considered when choosing to partner with Configure One.
“In essence, they give you their tools, teach you how to use them correctly and creatively, then let you grow on our own to build your program,” Papas said. “They’re there for support and guidance if you need them, but they’re not the lead on how the program functions for your company – the company is the lead.”
The seamless transfer of information is crucial to a firm like Quality Enclosures, whose customers are installers of fixtures in single-family and multifamily homes. The manufacturing process for Quality Enclosures comprises everything from tempering glass to shipment to production facilities and preparing installation-ready enclosures.
Papas said both companies share excitement in learning how to optimize their business processes to help their customers. When one of Configure One’s customers requires capabilities that haven’t been developed yet, they share the solution with other customers. This is the case with special integration Quality Enclosures required with its ERP system.
“We’ve had several conversations with their development team where we want to accomplish something and Configure One says, ‘We’ve seen other customers do similar things – here’s how they approached it and what they got out of it,’” Papas explained.
He also said the integration of NetSuite ERP has completely changed the business.
“[I]t’s a complete overhaul of our corporate landscape,” he said. “From the ERP we came from, NetSuite lets us have many more options and granular control of how we view and maintain inventory, how we route orders and how we transmit information within our company.”
The partnership is ultimately a win-win for Quality Enclosures’ customers, who can custom-build shower enclosures easily to meet every needed specification. The process is lightning fast; Papas estimated once a customer places an order, the glass is cut and leaves the shop floor for fabrication and tempering.
“Our mission is that we create joy and an everlasting impression in everything we do,” Papas said. “We know our products are the centerpiece of everyone’s bathroom, and we’re proud to stand apart as premium product.”
About Configure One Configure One is a leading provider of web-based product configurator and CPQ (configure price quote) software. Configure One’s Enterprise Product Configurator® is an enterprise CPQ application that enables companies to efficiently sell and process orders for configurable, multi-option, and customizable products and services. Configure One’s customers can increase revenues while reducing costs by automating much of the sales, order entry, and engineering processes. Customers include industry leaders such as Alstom, Vertiv, Dover Corporation, Masonite Corporation, Otis Elevator, SPX Corporation, Stanley Black & Decker, and Sumitomo.